Ordering, cancelling and returning products:
We will take all reasonable care, in so far as it is in our power to do so, to keep the details of your order and payment secure, but in the absence of negligence on our part we cannot be held liable for any loss you may suffer if a third party procures unauthorised access to any data you provide when accessing or ordering from the Website.
Contract creation and electronic contracting:
The technical steps required to create the contract between you and us are as follows:
You place the order for your products on the Website by pressing the confirm order button at the end of the checkout process. You will be guided through the process of placing an order by a series of simple instructions on the Website.
We will send you an order acknowledgement email detailing the products you have ordered. This is not an order confirmation or order acceptance from colettegreen.co.uk
As your product is shipped from our fulfilment centre we will send you a despatch confirmation email.
Order acceptance and the completion of the contract between you and us will take place on the despatch to you of the Products ordered unless we have notified you that we do not accept your order, or you have cancelled it in accordance with the instructions in Cancellation & Refund Policy.
For most products sent directly from our fulfilment centre, your credit/debit card will be charged when your order is despatched
Non-acceptance of an order may be a result of one of the following:
The product you ordered being unavailable from stock.
Our inability to obtain authorisation for your payment.
The identification of a pricing or product description error.
Your not meeting the eligibility to order criteria set out in the main Terms & Conditions
The contract will be concluded in English.
If you do require any information regarding orders you have placed with colettegreen.co.uk, please write to us at: email@example.com or give us a ring at +44 (0) 330 2232 459
Consumer Contracts Regulations 2013
This legislation offers you the following cancellation rights when you buy online or by phone
You are entitled to cancel your contract if you so wish, provided that you exercise your right no longer than 14 days after the day on which you receive the goods or services.
Your right to return products does not apply to goods made to your specification, that have been clearly personalised or which by reason of their nature cannot be returned or are liable to deteriorate or expire rapidly.
If you wish to exercise your right of cancellation, you are obliged to retain possession of the goods and take reasonable care of them.
To exercise the right to cancel, you must inform us of your decision to cancel your contract by a clear statement, including details of your name, geographical address, details of the order you wish to cancel and, where available, your phone number and email address.
You can cancel by email: firstname.lastname@example.org or call 03302 2324 59, or write to: Colette Green Ltd, 36 Barleyfield Close, Wakefield, West Yorkshire, WF1 4TB
If you decide to cancel, you should return the goods to us at your cost within 14 days of such cancellation and we will reimburse to you (by the method used to pay for the original transaction) the amount in relation to goods to which cancellation rights apply. This includes the cost of delivery (except for the supplementary costs arising if you choose a type of delivery other than our standard and least expensive method of delivery).
We may make a deduction from the reimbursement for loss in value of any goods supplied, if the loss is the result of unnecessary handling by you. We will make the reimbursement no later than 14 days after the day we receive back from you any goods supplied.
Please see our Cancellation & Refund Policy
and Delivery & Returns
for further details.
Any material you upload to our site will be considered non-confidential and non-proprietary, and we have the right to use, copy, distribute and disclose to third parties any such material for any purpose. We also have the right to disclose your identity to any third party who is claiming that any material posted or uploaded by you to our site constitutes a violation of their intellectual property rights, or of their right to privacy.
Compliance with laws:
The Website may be used only for lawful purposes and in a lawful manner. You agree to comply with all applicable laws, statutes and regulations regarding the Website and any transactions conducted on or through the Website.
These content standards apply to any and all material which you contribute to our site, and to any interactive services associated with it.
You must comply with the spirit of the following standards as well as the letter. The standards apply to each part of any contribution as well as to its whole.
Be accurate (where they state facts).
Be genuinely held (where they state opinions).
Comply with applicable law in the UK and in any country from which they are posted.
Contributions must not:
Contain any material which is defamatory of any person.
Contain any material which is obscene, offensive, hateful or inflammatory.
Promote sexually explicit material.
Promote discrimination based on race, sex, religion, nationality, disability, sexual orientation or age
Infringe any copyright, database right or trade mark of any other person.
Be likely to deceive any person.
Be made in breach of any legal duty owed to a third party, such as a contractual duty or a duty of confidence.
Promote any illegal activity.
Be threatening, abuse or invade another's privacy, or cause annoyance, inconvenience or needless anxiety.
Be likely to harass, upset, embarrass, alarm or annoy any other person.
Be used to impersonate any person, or to misrepresent your identity or affiliation with any person.
Give the impression that they emanate from us, if this is not the case.
Advocate, promote or assist any unlawful act such as (by way of example only) copyright infringement or computer misuse.
Valentine Promotional Offer
Valentine Promotional offer of 20% discount is available on all products and the discount is applied on price excluding delivery charges where applicable. Discount can be availed at the checkout by supplying the promo code "CGVAL20". This offer ends on 14th Feb 2016 midnight. Upon applying the discount at checkout, if the product price exceeds £50.00 then it will be eligible for free standard delivery. If an item prior to valentine discount was available with free delivery and the discounted price does not exceed £50.00 then it will not be eligible for free delivery.
The Conditions shall be governed by and construed in accordance with the laws of England and you irrevocably submit to the exclusive jurisdiction of the courts of England.
For any queries regarding our service, please contact us via email at email@example.com, phone : +44 (0) 3302 231 319 or post.
Our company details are:
Colette Green Limited
Registered office: 36 Barleyfield Close, Wakefield, West Yorkshire, WF1 4TB
Registered in England. Company registration number: 09529607
VAT no: GB214288810