Search

Your Cart

Your cart is empty 😔
Total: £0.00
Welcome to the colettegreen.co.uk website terms and conditions for use.

These terms and conditions apply to the use of this Website and by accessing this Website and/or placing an order you agree to be bound by the terms and conditions set out below. If you do not agree to be bound by these terms and conditions, you may not use or access this Website.

Before you place an order, if you have any questions relating to these terms and conditions, please contact us by e-mail, or call us on +44 (0) 3302 2313 19, Monday to Friday between 9.00am to 5.00pm. 
 

Definitions:
  • Conditions – means these terms and conditions and the Special Conditions
  • Product – means a product displayed for sale on the Website

  • Product Description – means that part of the Website where certain terms and conditions in respect of the individual Product are provided

  • Special Conditions – means the terms and conditions in the Product Description

  • Users – means the users of the Website collectively

  • Personal Information – means the details provided by you on registration

  • We/us – means Colette Green Limited

  • Website – means the website located at www.colettegreen.co.uk or any subsequent URL which may replace it

  • Cookies – means small text files which our Website places on your computer's hard drive to store information about your shopping session and to identify your computer

  • United Kingdom – means England, Wales, Scotland, Northern Ireland and the Channel Islands

  • You – means a user of this Website.
 

Use of the Website:
 
Access:
You are provided with access to this Website in accordance with these Conditions and any orders placed by you must be placed strictly in accordance with these Conditions.

General terms:

You acknowledge and agree that all copyright, trademarks and all other intellectual property rights in all material or content supplied as part of the Website shall remain at all times vested in us. You are permitted to use this material only as expressly authorised by us.


You acknowledge and agree that the material and content contained within the Website is made available for your personal non-commercial use only and that you may (if necessary to make a Purchase) download such material and content onto only one computer hard drive for such purpose. Any other use of the material and content of the Website is strictly prohibited. You agree not to (and agree not to assist or facilitate any third party to) copy, reproduce, transmit, publish, display, distribute, commercially exploit or create derivative works of such material and content.
 

Registration:
You warrant that:
 
  • The Personal Information which you are required to provide when you register as a customer is true, accurate, current and complete in all respects; and
  • ​You will notify us immediately of any changes to the Personal Information by contacting us by e-mail, or calling us on 03302231319 between 9.00am - 5.00pm Monday to Friday.

You agree not to impersonate any other person or entity or to use a false name or a name that you are not authorised to use.

 
Indemnity​:
You agree fully to indemnify, defend and hold us, and our officers, directors, employees, agents and suppliers, harmless immediately on demand, from and against all claims, liability, damages, losses, costs and expenses, including reasonable legal fees, arising out of any breach of the Conditions by you or any other liabilities arising out of your use of this Website, or the use by any other person accessing the Website using your shopping account and/or your Personal Information.

 
Our rights:
We reserve the right to:
 
  • modify or withdraw, temporarily or permanently, this Website (or any part thereof) with or without notice to you and you confirm that we shall not be liable to you or any third party for any modification to or withdrawal of the Website; and/or
     
  • change the Conditions from time to time, and your continued use of the Website (or any part thereof) following such change shall be deemed to be your acceptance of such change. It is your responsibility to check regularly to determine whether the Conditions have been changed. If you do not agree to any change to the Conditions then you must immediately stop using the Website.

Third party links:
To provide increased value to our Users, we may provide links to other websites or resources for you to access at your sole discretion. You acknowledge and agree that, as you have chosen to enter the linked website, we are not responsible for the availability of such external sites or resources and do not review or endorse and are not responsible or liable, directly or indirectly, for (i) the privacy practices of such websites, (ii) the content of such websites, including (without limitation) any advertising, content, products, goods or other materials or services on or available from such websites or resources or (iii) the use to which others make of these websites or resources, nor for any damage, loss or offence caused or alleged to be caused by, or in connection with, the use of or reliance on any such advertising, content, products, goods or other materials or services available on such external websites or resources.

 
Recommendations:
When you use our website, you'll see that we offer you recommendations, showing products we think you might like and could perhaps miss when you're browsing the site.

These are based on your past purchases, top sellers, ratings and recently-viewed products. We determine your interests and suggest new products you may like; additionally we compare your interests and buying habits with the interests and habits of other customers, to show you relevant products.
 
Your recommendations may change when you make a purchase and move around the site. 
 
We take reasonable care to ensure our recommendations are in line with your behaviour as a customer on colettegreen.co.uk. Details of the products we recommend - such as price - are correct at the time recommendations are originally made to you, but can be subject to change without notice.
 
 
Description of products
Each Product purchased is sold subject to its Product Description which sets out additional Specific Conditions related to that Product including, without limitation, terms and conditions concerning estimated delivery dates and times.
We will take all reasonable care to ensure that all details, descriptions and prices of Products appearing on the Website are correct at the time when the relevant information was entered onto the system. Although we aim to keep the Website as up to date as possible, the information including Product Descriptions appearing on this Website at a particular time may not always reflect the position exactly at the moment you place an order. We cannot confirm the price of a Product until your order is accepted in accordance with our Order acceptance policy.
 
 

Ordering, cancelling and returning products:
 
Orders:
 
We will take all reasonable care, in so far as it is in our power to do so, to keep the details of your order and payment secure, but in the absence of negligence on our part we cannot be held liable for any loss you may suffer if a third party procures unauthorised access to any data you provide when accessing or ordering from the Website. 
 
Contract creation and electronic contracting:
The technical steps required to create the contract between you and us are as follows:

You place the order for your products on the Website by pressing the confirm order button at the end of the checkout process. You will be guided through the process of placing an order by a series of simple instructions on the Website.

We will send you an order acknowledgement email detailing the products you have ordered. This is not an order confirmation or order acceptance from colettegreen.co.uk
 
As your product is shipped from our fulfilment centre we will send you a despatch confirmation email.

Order acceptance and the completion of the contract between you and us will take place on the despatch to you of the Products ordered unless we have notified you that we do not accept your order, or you have cancelled it in accordance with the instructions in Cancellation & Refund Policy.

For most products sent directly from our fulfilment centre, your credit/debit card will be charged when your order is despatched

Non-acceptance of an order may be a result of one of the following:

The product you ordered being unavailable from stock.

Our inability to obtain authorisation for your payment.

The identification of a pricing or product description error.

Your not meeting the eligibility to order criteria set out in the main Terms & Conditions

The contract will be concluded in English.
If you do require any information regarding orders you have placed with colettegreen.co.uk, please write to us at:  info@colettegreen.co.uk or give us a ring at +44 (0) 330 2232 459

Consumer Contracts Regulations 2013
This legislation offers you the following cancellation rights when you buy online or by phone

You are entitled to cancel your contract if you so wish, provided that you exercise your right no longer than 14 days after the day on which you receive the goods or services.

Your right to return products does not apply to goods made to your specification, that have been clearly personalised or which by reason of their nature cannot be returned or are liable to deteriorate or expire rapidly.

If you wish to exercise your right of cancellation, you are obliged to retain possession of the goods and take reasonable care of them.

To exercise the right to cancel, you must inform us of your decision to cancel your contract by a clear statement, including details of your name, geographical address, details of the order you wish to cancel and, where available, your phone number and email address.

You can cancel by email: customerservices@colettegreen.co.uk or call 03302 2324 59, or write to: Colette Green Ltd, 36 Barleyfield Close, Wakefield, West Yorkshire, WF1 4TB

If you decide to cancel, you should return the goods to us at your cost within 14 days of such cancellation and we will reimburse to you (by the method used to pay for the original transaction) the amount in relation to goods to which cancellation rights apply. This includes the cost of delivery (except for the supplementary costs arising if you choose a type of delivery other than our standard and least expensive method of delivery).
We may make a deduction from the reimbursement for loss in value of any goods supplied, if the loss is the result of unnecessary handling by you. We will make the reimbursement no later than 14 days after the day we receive back from you any goods supplied.

Please see our Cancellation & Refund Policy  and Delivery & Returns for further details.
 

 
Any material you upload to our site will be considered non-confidential and non-proprietary, and we have the right to use, copy, distribute and disclose to third parties any such material for any purpose. We also have the right to disclose your identity to any third party who is claiming that any material posted or uploaded by you to our site constitutes a violation of their intellectual property rights, or of their right to privacy.
 

 
Compliance with laws:
The Website may be used only for lawful purposes and in a lawful manner. You agree to comply with all applicable laws, statutes and regulations regarding the Website and any transactions conducted on or through the Website.
 
Content Standard
These content standards apply to any and all material which you contribute to our site, and to any interactive services associated with it.
You must comply with the spirit of the following standards as well as the letter. The standards apply to each part of any contribution as well as to its whole.
 
Contributions must:
Be accurate (where they state facts).
Be genuinely held (where they state opinions).
Comply with applicable law in the UK and in any country from which they are posted.

Contributions must not:
Contain any material which is defamatory of any person.
Contain any material which is obscene, offensive, hateful or inflammatory.
Promote sexually explicit material.
Promote violence.
Promote discrimination based on race, sex, religion, nationality, disability, sexual orientation or age
Infringe any copyright, database right or trade mark of any other person.
Be likely to deceive any person.
Be made in breach of any legal duty owed to a third party, such as a contractual duty or a duty of confidence.
Promote any illegal activity.
Be threatening, abuse or invade another's privacy, or cause annoyance, inconvenience or needless anxiety.
Be likely to harass, upset, embarrass, alarm or annoy any other person.
Be used to impersonate any person, or to misrepresent your identity or affiliation with any person.
Give the impression that they emanate from us, if this is not the case.
Advocate, promote or assist any unlawful act such as (by way of example only) copyright infringement or computer misuse.

Valentine Promotional Offer
Valentine Promotional offer of 20% discount is available on all products and the discount is applied on price excluding delivery charges where applicable. Discount can be availed at the checkout by supplying the promo code "CGVAL20". This offer ends on 14th Feb 2016 midnight. Upon applying the discount at checkout, if the product price exceeds £50.00 then it will be eligible for free standard delivery. If an item prior to valentine discount was available with free delivery and the discounted price does not exceed £50.00 then it will not be eligible for free delivery.

 
Law:
The Conditions shall be governed by and construed in accordance with the laws of England and you irrevocably submit to the exclusive jurisdiction of the courts of England.
 
Contact:
For any queries regarding our service, please contact us via email at info@colettegreen.co.uk, phone : +44 (0) 3302 231 319 or post.
Our company details are:
 
Colette Green Limited
Registered office: 36 Barleyfield Close, Wakefield, West Yorkshire, WF1 4TB
Registered in England. Company registration number: 09529607
VAT no: GB214288810